The following policy covers all events including organized by Better Bags, LLC and applies to all circumstances. Please carefully review the following when registering.

By registering to attend a Better Bags, LLC event, you agree to the following:


Your registration is not complete until full payment is received.

Substitution and Transfer

Transferring your ticket to someone else

You may transfer your registration to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes.

To transfer to another person, simply email us at sk@kneehighmarketing.com with the name, phone number and email address of the substituting player.

If you wish to transfer your ticket to another Better Bags event, it may be possible depending on availability—please contact us at sk@kneehighmarketing.com. Transfers are valid for the same calendar year, up to the value of sum paid by you in respect of the event.

We also accept credit for a future event to be used within 12 months from the notice, depending on availability.


Online Events

All online event tickets are non-refundable. You may be able to transfer your registration to another event, subject to availability.

It may be necessary to cancel an event for reasons beyond our reasonable control. If Better Bags, LLC is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount minus a minimal transaction fee; or (b) credit for a future event of your choice subject to availability, to be used within 12 months from the notice, up to the original ticket value.

Event Changes

All participants acknowledge that changes in itinerary, location, content, beneficiary or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, low attendance, public health scares, beneficiary or team sickness or injury. Better Bags, LLC reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.

In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.

We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.

Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 – 5 days.

Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.